TERMS AND CONDITIONS

This Agreement was last revised on July 14th, 2020.

Contents

TERMS AND CONDITIONS

  1. INTRODUCTION
  2. DEFINITIONS

III.      INTERPRETATION

  1. INTRODUCTION AND SCOPE
  2. SERVICES
  3. MODIFICATIONS TO THE SERVICE

VII.     REGISTRATION

VIII.   USER CONTENT

  1. ORDERING
  2. GENERAL CONDITIONS
  3. LIMITED GUARANTEE

XII.     GEOGRAPHIC RESTRICTION

XIII.   CUSTOMER RESPONSIBILITIES

XIV.   EXCLUSION OF LIABILITY

  1. NO RESPONSIBILITY

XVI.   THIRD-PARTY LINKS

XVII.  PERSONAL INFORMATION AND PRIVACY POLICY

XVIII. ERRORS, INACCURACIES, AND OMISSIONS

XIX.   DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

  1. COPYRIGHT AND TRADEMARK

XXI.   INDEMNIFICATION

XXII.  MISCELLANEOUS

 

I.                  INTRODUCTION

www.facemaskmonthly.co.uk (“Website”) owned and managed by Clarence Care Services Ltd (“we,” “us,” or “our”) welcomes you.

We offer you access to our products through our “Website” (defined below) subject to the following Terms of this agreement, which may be updated by us from time to time with or without notice to you.  By accessing and using this Website, you acknowledge that you have read, understood and agree to be lawfully bound by these terms and conditions and our Privacy Policy, which are hereby incorporated by reference (collectively, this “Agreement”). In case you do not agree with any of these terms, then please do not use the Website.

II.               DEFINITIONS

  • Agreement” denotes to this Terms and Conditions and the Privacy Policy and other documents provided to you by the Website;
  • Product” or “Item” refers to the product or goods available for sale on the website.
  • User”, “You” and “your” denotes the person who is accessing for taking any service from us.
  • Customer” refers to the user who accesses the website and makes the payment for purchasing products;
  • We”, “us”, “our” and “Company” are references to Clarence Care Services Ltd;
  • Website” shall mean and include “https://www.facemaskmonthly.co.uk, and any successor Website of the Company or any of its affiliates;
  • Customer Account” shall mean an electronic account opened for the customer for purchasing products offered on the website;

III.           INTERPRETATION

  • All references to the singular include the plural and vice versa and the word “includes” should be construed as “without limitation”.
  • Words importing any gender shall include all the other genders.
  • Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.
  • All headings, bold typing, and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of the terms of this Agreement.

IV.           INTRODUCTION AND SCOPE

  • Scope. These Terms govern your use of the Website and the Services. Except as otherwise specified, these Terms do not apply to Third-Party Products or Services, which are governed by their own terms of service.

 

  • Eligibility: Certain Service of the Website is not available to minors under the age of 16 or to any users suspended or removed from the system by us for any reason.

 

  • Electronic Communication:When you use this Website or send e-mails and other electronic communications from your desktop or mobile device to us, you are communicating with us electronically. By sending, you agree to receive a reply communications from us electronically in the same format and you can keep copies of these communications for your records.

V.              SERVICES

www.facemaskmonthly.co.uk is a meticulously designed online platform where you will get a carefully designed PPE Facemask pack that will protect you and your family from harmful viruses like COVID-19. Make safety your number one priority has always been our slogan. We can help shield you from the viruses when you are in the most vulnerable settings indoors and on public transport. Our new PPE pack available to the public provides cutting-edge advanced protection which is very much at the core of our values here at Clarence Care services.

In addition to the unrivaled level of quality, we are keen to ensure that all our products are easy to use and friendly to the environment. You require very simple instructions to use our products correctly and safely. We have offset the carbon emissions of each pack ensuring this is one the greenest options for face masks in the UK.

Clarence Care Services hope you will trust us to protect you and in turn protect your loved ones, friends, and family. With all of our products, we focus on quality by having our products subject to rigorous quality checks and testing’s before it reaches you.

VI.           MODIFICATIONS TO THE SERVICE

We reserve the right, in our discretion, to change, modify, add to, or remove portions of the Terms (collectively, “Changes”), at any time. We may notify you of changes by sending an email to the address identified in your Account or by posting a revised version of the Terms incorporating the changes to its Website. Your continued use of the Site following the posting of changes will mean that you accept and agree to the Changes.

VII.        ACCOUNT

For accessing the website and using certain Resources, you may be required to provide specific information and to create a user ID and password to establish an account.

You accept that the details you provide concerning establishing an account are correct and that you will keep your details up-to-date. You are responsible for the security of all of your user names, passwords, and registration information (such as unique account identifiers or historical billing information), and you are solely responsible for any use (authorized or not) of your accounts. You agree to notify us immediately about any unauthorized activity regarding any of your accounts or other breaches of security. We may at our discretion suspend or terminate any of your user names and passwords at any time with or without notice.

VIII.    USER CONTENT

  1. Content Responsibility.

The website permits you to post comments, feedback, etc. but you are solely responsible for the content posted by you. You represent that you have required permission to use the content.

When posting content to the website, please do not post content that:

  • contains ill-mannered, profane, abusive, racist or hateful language or expressions, text, photographs or illustrations that are pornographic or in poor taste, inflammatory attacks of a personal, racial or religious nature;
  • is defamatory, threatening, disparaging, grossly inflammatory, false, misleading, fraudulent, inaccurate, unfair, contains gross exaggeration or unsubstantiated claims;
  • violates the privacy rights of any third party, is unreasonably harmful or offensive to any individual or community;
  • discriminates on the grounds of race, religion, national origin, gender, age, marital status, sexual orientation or disability, or refers to such matters in any manner prohibited by law;
  • violates or inappropriately encourages the violation of any municipal, state, federal or international law, rule, regulation or ordinance;
  • uses or attempts to use another’s account, password, service or system except as expressly permitted by the Terms of use uploads or transmits viruses or other harmful, disruptive or destructive files;
  • sends repeated messages related to another user and/or makes derogatory or offensive comments about another individual or repeats prior posting of the same message under multiple emails or subjects.

Any such content that includes will be refused by us. If repeated violations occur, we reserve the right to cancel user access to the website without advanced notice.

 

 

IX.           ORDERING

  • All the purchases from this website shall be governed by our terms and conditions.
  • If you make an Order for buying any product from our website. At the time ordering, while providing your details you must be careful and warrant that the information provided is true and accurate.
  • You will only be charged as soon as you select product, quantity, shipping information, and enter your payment information.
  • Payment mode shall be:
    • Online: Credit Cards and Debit cards;
    • PayPal
  • The Preferred method of payment is PayPal. Credit cards are accepted via PayPal merchant services. Accepted cards are: Visa / Delta / Electron / MasterCard / Eurocard / Maestro/ American Express Debit cards are accepted if they have a Visa or MasterCard logo.
  • Any order to purchase a product that you place with us is subject to acceptance by us. When you make your order online we will provide you an email to confirm that we have received it.
  • If there is an error in the order confirmation, please contact us immediately by email at info@facemaskmonthly.co.uk.
  • We may refuse or unable to process your order if:
    • Your card or PayPal account does not give authorization for the payment of purchase price.
    • You do not meet the eligibility to order criteria set out above.

·        You must notify us instantly if any particulars are inappropriate. If your payment has not been accepted you will be informed of this in writing along with the reasons

  • We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.
  • Our products are sold exclusively through facemaskmonthly.co.uk.

·        We take customer feedback very seriously and use it to constantly improve our products.

X.              GENERAL CONDITIONS

  • We do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us.
  • We make material changes to these terms and conditions from time to time, we may notify you either by prominently posting a notice of such changes or via email communication.
  • The website is licensed to you on a limited, non-exclusive, non-transferable, non-sublicensable basis, solely to be used in connection with the Service for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they apply to the Service.
  • We reserve the right for any printing errors on this site as well as the final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always try our best to expose the products as accurately as possible.

XI.           GEOGRAPHIC RESTRICTION

We reserve the right, to limit the usage or supply of any service to any person, geographic region, or jurisdiction. We may use this right as per the necessity. We reserve the right to suspend any Service at any time. Any offer to provide any Service made on this Website is invalid where banned.

XII.        USER RESPONSIBILITIES

  • You shall use the Service and Website for a lawful purpose and comply with all the applicable laws while using the Website;
  • You shall not use or access the Website for collecting any market research for some competing business;
  • You shall not misrepresent or personate any person or entity for any false or illegal purpose;
  • You will not use any device, scraper, or any automated thing to access the Website for any means without taking permission.
  • You will inform us about anything that is inappropriate or  you can inform us if you find something illegal;
  • You will not interfere with or try to interrupt the proper operation of the Website through the use of any virus, device, transmission mechanism, software or routine, or access or try to gain access to any data, files, or passwords connected to the Website through hacking, password or data mining, or any other means;
  • You will let us know about the unsuitable content of which you become aware.  If you discover something that infringes any law, please let us know, and we’ll review it.

We reserve the right, in our sole and absolute discretion, to deny you access to the Website or any service, or any portion of the Website or service, without notice, and to remove any content.

XIII.     EXCLUSION OF LIABILITY

We take no responsibility for any indirect damage that may result from the product.

We accept no responsibility for delays/errors due to circumstances outside the Company’s ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier.

You understand and agree that we (a) do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us or any third parties; and (b) shall not be responsible for any materials posted by us or any third party. You shall use your own judgment, caution, and common sense in evaluating any prospective methods or offers and any information provided by us or any third party.

Further, we shall not be liable for direct, indirect consequential, or any other form of loss or damage that may be suffered by a user through the use of the www.facemaskmonthly.co.uk Website including loss of data or information or any kind of financial or physical loss or damage.

In no event shall Clarence Care Services Ltd, nor its Owner, directors, employees, partners, agents, suppliers, or affiliates, be accountable for any indirect, incidental, special, eventful or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, consequential from (i) your use or access of or failure to access or use the Service; (ii) any conduct or content of any third party on the Service; and (iii) unlawful access, use or alteration of your transmissions or content, whether or not based on guarantee, agreement, domestic wrong (including carelessness) or any other lawful concept, whether or not we’ve been aware of the possibility of such damage, and even if a cure set forth herein is originated to have futile of its important purpose.

XIV.    NO RESPONSIBILITY

We are not responsible to you for:

  • any reliance that you may place on any material or commentary posted on our website. Please note that nothing contained in our website or the material published on it is intended to amount to advice on which you should rely; or
  • any losses you suffer because the information you put into our website is inaccurate or incomplete; or
  • any losses you suffer because you cannot use our website at any time; or
  • any errors in or omissions from our website; or
  • any losses you may suffer by relying on any commentary, postings or reviews (of our services or that of our partners) on our website; or
  • any unauthorized access or loss of personal information that is beyond our control.

XV.       THIRD-PARTY LINKS

The Website may comprise links to external or third-party Websites (“External Sites”).  These links are provided exclusively as ease to you and not as an authorization by us of the content on such External Sites.  The content of such External Sites is created and used by others.  You can communicate the site administrator for those External Sites.  We are not accountable for the content provided in the link of any External Sites and do not provide any representations about the content or correctness of the information on such External Sites.  You should take safety measures when you are downloading files from all these Websites to safeguards your computer from viruses and other critical programs.  If you agree to access linked External Sites, you do so at your own risk.

XVI.    PERSONAL INFORMATION AND PRIVACY POLICY

By accessing or using this Website, you approve us to use, store, or otherwise process your personal information as per our Privacy Policy.

XVII. ERRORS, INACCURACIES, AND OMISSIONS

Every effort has been taken to ensure that the information offered on this Website is accurate and error-free. We apologize for any errors or omissions that may have occurred. We cannot give you any warranty that usage of the Website will be error-free or fit for purpose, timely, that defects will be amended, or that the site or the server that makes it available are free of viruses or bugs or signifies the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

XVIII.               DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

THE WEBSITE AND THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING THAT THE WEBSITE WILL OPERATE ERROR-FREE OR THAT THE WEBSITE, ITS SERVERS OR ITS CONTENT OR SERVICE ARE FREE OF COMPUTER VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES.

 

WE DISCLAIM ALL LICENSES OR WARRANTIES, INCLUDING, BUT NOT LIMITED TO, LICENSES OR WARRANTIES OF TITLE, MERCHANTABILITY, NON-VIOLATION OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A MATTER OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. IN RELATION WITH ANY WARRANTY, CONTRACT, OR COMMON LAW TORT CLAIMS: (I) WE SHALL NOT BE LIABLE FOR ANY UNINTENDED, INCIDENTAL, OR SUBSTANTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS STOPPAGE RESULTING FROM THE USE OR INABILITY TO ACCESS AND USE THE WEBSITE OR THE CONTENT, EVEN IF WE HAVE BEEN RECOMMENDED OF THE POSSIBILITY OF SUCH DAMAGES;

THE WEBSITE MAY COMPRISE TECHNICAL INCORRECTNESS OR TYPOGRAPHICAL ERRORS OR OMISSIONS. UNLESS REQUIRED BY APPLICABLE LAWS, WE ARE NOT ACCOUNTABLE FOR ANY SUCH TYPOGRAPHICAL, TECHNICAL, OR PRICING ERRORS RECORDED ON THE WEBSITE.  THE WEBSITE MAY CONTAIN INFORMATION ON CERTAIN SERVICES, NOT ALL OF WHICH ARE AVAILABLE IN EVERY LOCATION.  A REFERENCE TO A SERVICE ON THE WEBSITES DOES NOT SUGGEST THAT SUCH SERVICE IS OR WILL BE ACCESSIBLE IN YOUR LOCATION.  WE RESERVE THE RIGHT TO DO CHANGES, CORRECTIONS, AND/OR IMPROVEMENTS TO THE WEBSITE AT ANY TIME WITHOUT NOTICE.

XIX.      COPYRIGHT AND TRADEMARK

The Website contains material, such as software, text, graphics, images, designs, sound recordings, audiovisual works, and other the material provided by or on behalf of us (collectively referred to as the “Content”).  The Content may be possessed by us or third parties.   Unauthorized use of the Content may infringe copyright, trademark, and other laws.  You have no rights in or to the Content, and you will not take the Content except as allowed under this Agreement.  No other use is allowed without prior written consent from us.  You must recollect all copyright and other proprietary notices contained in the original Content on any copy you make of the Content.  You may not transfer, provide license or sub-license, sell, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose.  The use or posting of the Content on any other Website or in a networked computer environment for any purpose is expressly prohibited.

If you infringe any part of this Agreement, your permission to access and/or use the Content and the Website automatically terminates and you must immediately destroy any copies you have made of the Content.

Our trademarks, service marks, and logos used and displayed on the Website are registered and unregistered trademarks or service marks of us.  Other company, product, and service names located on the Website may be trademarks or service marks owned by others (the “Third-Party Trademarks,” and, collectively with us, the “Trademarks”).  Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks, without our prior written permission specific for each such use.    None of the Content may be retransmitted without our express, written consent for every instance.

XX.        INDEMNIFICATION

You agree to defend, indemnify, and hold us and our officers, directors, employees, successors, licensees and assigns harmless from and against any claims, actions, or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of this Agreement or your misuse of the Content or the Website.  We shall provide notice to you of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit, or proceeding.  We reserve the right, at your expense, to assume the exclusive defense and control of any matter that is subject to indemnification under this section.  In such case, you agree to cooperate with any reasonable requests assisting our defense of such matter.

XXI.     MISCELLANEOUS

SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

TERMINATION

Term. The Services will be provided to you can be canceled or terminated by us. We may terminate these Services at any time, with or without cause, upon written notice. We will have no liability to you or any third party because of such termination. Termination of these Terms will terminate all of your Services subscriptions.

Effect of Termination. Upon termination of these Terms for any reason, or cancellation or expiration of your Services: (a) We will cease providing the Services; (b) you will not be entitled to any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees you owe to us will immediately become due and payable in full, and (d) we may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or by their nature should survive, will survive termination of the Terms, including, without limitation, indemnification, warranty disclaimers, and limitations of liability.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties hereto concerning the subject matter contained in this Agreement.

 

GOVERNING LAW AND JUDICIAL RECOURSE

The terms herein will be governed by and construed under the Law of England and Wales without giving effect to any principles of conflicts of law. The Courts of England and Wales shall have exclusive jurisdiction over any dispute arising from the use of the Website.

 FORCE MAJEURE

We will have no liability to you, your users, or any third party for any failure us to perform its obligations under these Terms if such non-performance arises as a result of the occurrence of an event beyond the reasonable control of us, including, without limitation, an act of war or terrorism, natural disaster, failure of electricity supply, riot, civil disorder, or civil commotion or other force majeure event.

ASSIGNMENT

The Company shall have the right to assign/transfer this agreement to any third party including its holding company, subsidiaries, affiliates, associates, and group companies, without any consent of the User.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at info@facemaskmonthly.co.uk

SHIPPING AND DELIVERY POLICY

Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.

We (www.facemaskmonthly.co.uk) know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is: Order Processing Time + Delivery Time. A standard shipping fee shall be applied to all the products.

Our Process time is 1-2 days.

We deliver our products through our courier partners.

You can communicate with us to know your order status. We will also provide you with appropriate emails from time to time.

If your item does not arrive please contact us at our email: info@facemaskmonthly.co.uk. We will raise an investigation with our couriers.

Our Standard/Regular Delivery time: 5-7 business days

During busy times or because the item might be in high demand, the delivery time could take around 10 to 15 days.

·        ORDER CANCEL:

Please accept our apologies, occasionally we have to cancel orders for some reasons:

Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.

Customer cancellation: If you have requested to cancel part or all of your order provided it has not been dispatched, due to the nature of these items PPE is not returnable on health and safety grounds.

DISCLAIMER

This Disclaimer forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Disclaimer at any time.

 

The information contained in this website is for general information purposes only. The information is provided by https://www.facemaskmonthly.co.uk (“Clarence Care Services Ltd” or “we”).

www.facemaskmonthly.co.uk is a meticulously designed online platform where you will get a carefully designed PPE Facemask pack that will protect you and your family from harmful viruses like COVID-19. Make safety your number one priority has always been our slogan. We can help shield you from the viruses when you are in the most vulnerable settings indoors and on public transport. Our new PPE pack available to the public provides cutting-edge advanced protection which is very much at the core of our values here at Clarence Care services.

You understand and agree that we (a) do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us or any third parties; and (b) shall not be responsible for any materials posted by us or any third party. You shall use your judgment, caution, and common sense in evaluating any prospective methods or offers and any information provided by us or any third party.

Further, we shall not be liable for direct, indirect consequential, or any other form of loss or damage that may be suffered by a user through the use of the www.facemaskmonthly.co.uk Website including loss of data or information or any kind of financial or physical loss or damage.

We are not responsible to you for:

  • any reliance that you may place on any material or commentary posted on our website. Please note that nothing contained in our website or the material published on it is intended to amount to advice on which you should rely; or
  • any losses you suffer because the information you put into our website is inaccurate or incomplete; or
  • any losses you suffer because you cannot use our website at any time; or
  • any errors in or omissions from our website; or
  • any losses you may suffer by relying on any commentary, postings or reviews (of our services or that of our partners) on our website; or
  • any unauthorised access or loss of personal information that is beyond our control.

 

General:

The website, its content, and service are provided on an “as is” and “as available” basis without any warranties of any kind, including that the website will operate error-free or that the website, its servers, its content or its service are free of computer viruses or similar contamination or destructive features. Although Clarence Care Services Ltd. seeks to maintain safe, secure, accurate, and well-functioning services, we cannot guarantee the continuous operation of or access to our services, and there may at times be inadvertent technical or factual errors or inaccuracies.

 

  1. No warranties.

Clarence Care Services Ltd. specifically (but without limitation) disclaim

  1. Any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, or non-infringement; and
  2. Any warranties arising out of course-of-dealing, usage, or trade. You assume all risk for any/all damages that may result from your use of or access to the services. Clarence Care Services Ltd. shall not be responsible for the loss of, damage to, or unavailability of any information you have made available through the services, and you are solely responsible for ensuring that you have backup copies of any information you have made available through the services.

 

  1. No guarantee of accuracy.

 

Clarence Care Services Ltd. does not guarantee the accuracy of and disclaims all liability for, any errors or other inaccuracies in the information, content, recommendations, and materials made available through the services.

 

  1. No warranties regarding third parties. We make no representations, warranties, or guarantees, express or implied, regarding any third party service or advice provided by a third party.

Every effort is made to keep the website up and running smoothly. However, Clarence Care Services Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at info@facemaskmonthly.co.uk.

RETURN AND REFUND POLICY

Our Return and Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Return and Refund Policy at any time.

 

  • For Mask:

No return shall be allowed on this product due to the pandemic, replacement should only be applicable if you have shown evidence of broken seal etc. within 5 days after delivery that shows the item is incorrect or DOA (Dead On Arrival).

  • RETURN POLICY (FOR OTHER PRODUCTS)

If the customer is not satisfied with the purchase and wants to return it within 15 days after delivery, we will ask the customer to send the product back to our factory (full address will be provided to the customer via email). In this case, the customer shall be held responsible for all the shipping fees. After 15 days of delivery of the product, we shall be not liable to accept a return from the Customers.

In case, our customer support team accepts the return of your product then the customer shall be held responsible for all the shipping fees.

  • The customer must ensure to return the item with its original packaging and all accessories in the same condition as received to claim the refund.
  • All customers must contact www.facemaskmonthly.co.uk for approval before sending or returning any item to us.
  • facemaskmonthly.co.uk will not be responsible for the returned item without prior notification to us.

However, in a determination to accomplish customer satisfaction, if there are any other issues, you can contact us through our email info@facemaskmonthly.co.uk

We will also allow refund in the following circumstances:

1.     If we conclude that the original payment was made out of fraud;

2.     If there is duplicate payment was made due to technical glitch, or any other error;

3.     If we make a refund as per the provision of our refund policy which is updated by us from time to time;

4.     If we consider the refund is necessary as per customer support staff as per our sole discretion.

We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.

If for any reason, our back-office staff confirm a refund. Then, a refund will be made accordingly.

Note: We reserves the right of any changes to the return policy. Any changes will be updated on our website.

  • DAMAGED PRODUCT

When the product is incorrect from the one that the customer ordered or when the item is damaged, the customer has to send photos or a video within 48 hours after delivery that shows the item is incorrect or DOA (Dead On Arrival).

In this case, we will reship a new item and the customer shall return the product as per our return policy.

Note:  If all the physical appearance or the functions of the item are correct, this case will not be included in the free re-shipping policy of incorrect items.

  • HOW CAN I GET MY REFUND?

Our refund policies are simple. You can claim a refund by:

  1. Send us an email at info@facemaskmonthly.co.uk.

 

  • METHODS OF PAYMENT AND REFUND

We will refund your order to the original payment method, once it has been processed.

  • REFUND CYCLE:

The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.