Currently all postage and packaging is included in the price, we are looking to provide an express service for an additional amount in the near future.

Delivery is normally dispatched to the courier on the same day if the order is placed before 1pm, if it is placed after 1pm the official line is dispatched the next day. But whatever the time you place an order we will try our very best to dispatch the same day as customer service is one of our core values.

The courier normally takes 2-3 business days to deliver. Should you require any further info about your order please email us at

At Clarence Care Services we want all our clients to be happy. If for whatever reason you are not happy please email and we will move heaven and earth to make you happy, your happiness is our happiness.

You should receive an automatic email on purchase providing all the details you require. If you need anything else please email where one of the friendly customer service team will deal with your enquiry.

At the moment we do not ship outside of the UK, however this is something we will look at again in the near future.


We accept all the major cards: American Express, Visa, Mastercard etc. Any problems with payment please email and our dedicated team will look into any issues.

At the moment we do not offer this facility.

If you have a subscription then you can cancel at any time without notice, the only caveat being if the item has already been posted.

Yes no problem, please mention this in the extra information section when you place your order and we will make sure the courier is aware of this.